FAX: Send from Phone — A Guide to Mobile Document Delivery

Some offices still ask for a fax: a signed authorization, a form with a wet signature, a document they will only accept on their own machine. If you do not have a fax machine, that is the gap HELPERG’s FAX app is built for.

The app is listed as FAX: send from phone on both the App Store and Google Play, and both stores name HELPERG LLC as the developer; the App Store also names it as the seller. HELPERG’s own catalogue groups the app under a product called FaxB2B and gives it store links rather than a separate website. This guide covers what the listings describe, what the app’s terms and privacy policy add, and how to send a document so that you know what happened to it.

What the listings describe

The two listings carry almost the same description; only the closing lines differ. The app is presented as a way to “send fax, receive fax, and manage all your fax docs” without a landline, and to send to “local and international numbers”. Documents can be uploaded as PDF files or scanned with the camera, and a built-in scanner is described as able to “scan, crop, enhance and convert files before sending”. After sending, the listing describes checking delivery status, reviewing fax history and resending documents.

The Google Play listing, like the App Store one, describes managing faxes “directly from your iPhone or iPad”. Treat that as text carried over between stores. It describes the iPhone and iPad app, not the Android one.

Sent, delivered, read: three different things

The listing promises “fast delivery confirmation”. The app’s terms of use are more careful, and they are the better guide to what the app’s delivery status means.

According to the terms, the service sends documents “via electronic fax through third-party infrastructure providers”, and HELPERG LLC does not own or control the telecommunications carriers involved. Transmission depends on internet availability, third-party networks and the availability of the recipient’s fax machine, and the terms state: “We do not guarantee delivery, timeliness, receipt confirmation accuracy, or uninterrupted availability.”

That leaves three separate questions, and the app can only help with the first two:

• Was it sent? The listing says you can review your fax history and resend documents.
• Was it delivered? The delivery status is the service’s own report, and the terms do not guarantee its accuracy.
• Was it read? A fax status cannot tell you that. Only the recipient can.

If a deadline or an obligation depends on the fax, ask the recipient to confirm that it arrived, and keep your own copy of what you sent.

Receiving faxes: claimed, not explained

The listing says the app can receive faxes, and HELPERG’s catalogue describes the product as a way to “send and receive faxes”. HELPERG’s own product page for the app, however, calls it a “mobile fax-sending application”. None of the sources checked for this guide explains how receiving works: whether you get a dedicated fax number, in which countries, or whether it costs extra. The terms describe the service only as transmitting documents. Check this inside the app before you give anyone a number to fax you.

What it costs

On the App Store the app is free to download with in-app purchases. On the US storefront the listing shows two: “Unlimited FAX - Monthly” at $19.99 and “Unlimited Faxes - Annual” at $119.99. Neither listing says whether any faxes can be sent without a subscription. The Google Play listing did not show an in-app purchase notice or prices when this guide was checked.

The terms say certain features require payment, that subscriptions renew automatically unless cancelled, that they are billed through the App Store or Google Play, and that refunds follow those platforms’ policies. The terms also require users to be at least 18 years old, or the legal age in their jurisdiction.

Documents the app’s own policy says it is not intended for

Both listings suggest faxing “contracts, legal forms, medical records, invoices, or business documents”. The app’s privacy policy, which says it “governs your access to and use of” the app, is narrower.

The policy states that the app “is not intended for” medical records, government-classified materials, financial account credentials, biometric data, national security materials or export-controlled data, and adds that anyone who chooses to send such information does so “entirely at your own risk”, disclaiming liability for the consequences. For Protected Health Information under the US HIPAA law, it says the app may be used only where “a valid Business Associate Agreement (“BAA”) has been executed between the user (Covered Entity) and HELPERG LLC”, and that “unless such BAA is executed, the App must not be used to transmit Protected Health Information”. It also makes users “solely responsible” for the legality of what they upload, for obtaining all required consents from third parties, for complying with privacy, healthcare, financial, export and other regulations, and for having the legal right to transmit the data. The terms of use separately forbid uploading or transmitting export-controlled data and classified government information.

In practice: do not fax medical records with this app unless a valid Business Associate Agreement has been executed between you, as a HIPAA covered entity, and HELPERG LLC, and note that even then the policy’s own list still names medical records among the things the app “is not intended for”. Financial account credentials are on the same list; do not fax those either.

Where your documents go

The privacy policy lists the parties that may receive data, including cloud infrastructure providers, fax transmission partners, payment processors, analytics providers, anti-fraud vendors, legal advisors and government authorities “when required or reasonably believed required”. It also reserves the right to disclose data during mergers, acquisitions, restructuring, bankruptcy or asset sales, and says it does not guarantee notice before legally compelled disclosures. In its section on health information, it states that HELPERG LLC “does not store fax document content after transmission processing”.

The listing does not explain its phrase “secure document transmission”. The privacy policy says HELPERG LLC implements “commercially reasonable safeguards”, but also that “no system is completely secure” and “no transmission is 100% protected”, and the terms disclaim any warranty of security. The store disclosures, which are the developer’s own declarations, add that the app may share app activity, app information and performance data, and device or other IDs with third parties (Google Play), and that usage data may be used to track you across other companies’ apps and websites (App Store). Google Play’s data-safety section also declares “No data collected”, although the privacy policy lists data it may collect automatically, including IP address, device identifiers and usage analytics. The same Google Play section states “Data isn’t encrypted”, which Google Play explains as data not being transferred over a secure connection, and “Data can’t be deleted”. The privacy policy’s section on health information, by contrast, says HELPERG LLC “provides secure fax transmission infrastructure using HIPAA-compliant subcontracted transmission services”. The privacy policy says otherwise on deletion: depending on your jurisdiction, you may ask for deletion by writing to info@helperg.com, although it says such requests may not apply to some data, such as data required by law or needed for fraud prevention, and that it may deny requests where the law allows.

A checklist for one important fax

An illustrative example. The office, the form and the details are invented.

A property management office asks you to fax a signed two-page authorization form.

1. Confirm the number with the office, including the country code.
2. Prepare a clean document. Scan both pages flat, crop them, and check that the signature and every figure are legible before you send. If the form needs filling in or signing first, our guide to PDF Edit & Convert covers that step.
3. Add your name and a callback number to the first page or a cover note, so the recipient can reach you if a page arrives unreadable.
4. Send, then check the delivery status in the app.
5. Call or email to confirm receipt. A delivery status is not the same as the office confirming it has your form.
6. Keep your copy of exactly what you sent, and the date.

If the office will accept paper instead, our guide to Smart Printer covers printing from a phone. Whether an organization accepts a faxed document at all, or treats a fax report as proof of submission, is decided by that organization and the rules it follows, not by the app.

Who it suits

The app fits someone who occasionally has to send a fax and no longer has a machine, and who is prepared to pay for a subscription if sending requires one. It is not a fit for protected health information unless a valid Business Associate Agreement has been executed between you, as a HIPAA covered entity, and HELPERG LLC, and even then its privacy policy lists medical records among the things the app “is not intended for”. Nor is it a fit for any situation in which you need a guarantee of delivery that the terms explicitly do not give.

The App Store lists the app for iPhone and iPad, requiring iOS 13.0 or later (iPadOS 13.0 on iPad). Google Play showed a last update of 19 April 2026 when this guide was checked.